Refund policy

 

     


    At Lachi Online Store, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a seamless return and refund process as outlined below:

     

    1. Return Policy:

       

      Eligibility for Returns: Returns are accepted within 4-5 days from the date of delivery. To be eligible for a return, the garment must be:

       

      • Unworn, unwashed, and in its original condition
      • With all original tags and packaging intact.
      • Free from any stains, damages, or alterations.

         

        Non-Returnable Items: Certain items, such as accessories, sale items, and customized orders, may not be eligible for returns. Please check the product details for specific exclusions.

            Return Process: Initiate a return request by contacting our customer support team at Lachionlinestoreindia@gmail.com , Tel : 07508857605. Provide your order number and the reason for the return.

               

              Once your return request is approved, we will provide you with a return shipping label or instructions. Pack the item securely and send it back to the address provided.
              2. Refund Policy



              Refund Timeline: Refunds will be processed within 7 working days from the date we receive and inspect the returned item.

              Mode of Refund: Refunds will be issued through the original payment method used during the purchase. You will receive a confirmation email once the refund has been initiated.
               
              Deductions: Shipping charges (if applicable) are non-refundable. In the case of damaged or defective items, we will cover the return shipping cost.
                3. Exchange Policy
                  Currently, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
                    4. Important Notes
                      Returns that do not meet the above conditions may be rejected and sent back to you.
                       
                      lachi online  reserves the right to modify this policy at any time without prior notice. Please check this page for the latest updates.