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Refund policy

At Lachi we want you to love what you wear. If something isn't right, we're here to help.

Return window

You can request a return or exchange within 7 days of delivery. Requests raised after 7 days can't be accepted.

Sale and discounted items are returnable on the same terms as full-price items.

Conditions for return

To be eligible, items must be:

  • Unworn, unwashed and undamaged
  • With all original tags and labels intact
  • In their original packaging
  • Free from stains, perfume, deodorant marks or other signs of use

Items that don't meet these conditions will be sent back to you and no refund or exchange will be issued.

How to raise a request

Log in to your account, open your order and select Request return.

You can also WhatsApp +91 99155 56715 or email lachionlinestoreindia@gmail.com with your order number and reason.

Return shipping

Return shipping is arranged and paid for by the customer, except where the item is damaged, defective or incorrect. Please use a trackable courier — we can't be responsible for parcels lost in return transit.

Exchanges

We're happy to exchange for a different size, or another style of equal value, subject to availability. Once we receive and inspect the returned item, your replacement is dispatched right away.

Refunds

Every return is quality-checked on arrival before a refund is approved.

  • Prepaid orders: refunded to your original payment method within 5–7 business days of approval.
  • Cash on Delivery orders: refunded as Lachi store credit (full value, no expiry) or by bank transfer (NEFT/UPI) to an account of your choice.

Damaged, defective or wrong item

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery with clear photos. We'll arrange a free pickup and issue a full refund or replacement at no cost to you.

Non-returnable items

The following can't be returned or exchanged:

  • Items clearly marked Final Sale on the product page at the time of purchase
  • Items without original tags or packaging
  • Items that have been worn, washed or altered

Order cancellation

Orders can be cancelled any time before dispatch at no charge — contact us with your order number as soon as possible. Once an order has shipped it can't be cancelled, but it can be returned under this policy.

Questions

WhatsApp +91 99155 56715 · lachionlinestoreindia@gmail.com · Mon–Sat, 11 AM – 6 PM

Your wishlist

    No saved styles yet. Tap the heart on any product to save it here.

    Ask Lachi

    Quick answers, any time

    Hi! I'm Lachi's shopping helper. Tap a question for a quick answer.

    Which size should I pick?

    Tap Size guide next to Size on any product page. Every chart shows inches and cm.

    Measure your bust and waist, then pick the size that matches or is just a little bigger. Between two sizes? Go one size up, or get it stitched to your measurements.

    Capes are free size, so one size fits all.

    Can you stitch it to my measurements?

    Yes! On the product page, pick your closest size, turn on Stitch it to my measurements and add your measurements in inches.

    Dresses and co-ord sets: ₹100 extra. Cardigans, pullovers, tunics, twinsets and vests: ₹200 extra. Custom-fit orders dispatch in 2–3 days.

    Custom fit is available on prepaid orders only.

    When will my order arrive?

    Shipping is free across India. We dispatch from Ludhiana within 1–2 business days, and delivery takes 5–7 business days after dispatch.

    Enter your pincode on any product page to see an estimated delivery date.

    Is Cash on Delivery available?

    Yes, with no COD charges. Our team confirms COD orders on WhatsApp or a call before dispatch.

    Pay online instead and get 5% extra off, applied at payment.

    Where is my order?

    Tracking details come by email and WhatsApp as soon as your order is dispatched. You can also log in to your account to see your order.

    Can I return or exchange?

    Yes, within 7 days of delivery. Items must be unworn and unwashed, with tags and original packaging.

    Log in, open your order and tap Request return, or WhatsApp us. You can exchange for another size or a style of equal value.

    Return shipping is paid by you, unless the item is damaged, defective or wrong.

    My item arrived damaged or wrong

    So sorry about that! WhatsApp us within 48 hours of delivery with clear photos. We'll arrange a free pickup and a full refund or replacement.

    How do I cancel my order?

    You can cancel free of charge any time before dispatch. WhatsApp us your order number as soon as possible. Once shipped, the order can be returned under our return policy.

    Still have a question?

    Chat with our team on WhatsApp

    Mon–Sat, 11 AM – 6 PM