Return & Refund Policy

At Lachi, we want you to love what you wear. If something isn't right, we're here to help. Please read this policy before raising a return or exchange request.

Return window

You can request a return or exchange within 7 days of delivery. Requests raised after 7 days cannot be accepted.

Conditions for return

To be eligible, items must be:

• Unworn, unwashed, and undamaged
• With all original tags and labels intact
• In their original packaging
• Free from stains, perfume, deodorant marks, or any other signs of use

Items that don't meet these conditions will be returned to you, and no refund or exchange will be issued.

How to raise a request

The fastest way is through your account — log in, open your order, and select Request return.

You can also message us on WhatsApp at +91 99155 56715 or email Lachionlinestoreindia@gmail.com with your order number and reason for return.

Return shipping

Return shipping is arranged by the customer, and the cost is borne by the customer — except where the item is damaged, defective, or incorrect (see below). We recommend using a trackable courier, as we can't be held responsible for parcels lost in return transit.

Exchanges

We're happy to exchange for a different size, or another style of equal value, subject to availability. Exchange is the quickest way to get what you want — once we receive and inspect the returned item, your new piece is dispatched right away.

Refunds

Every return goes through a quality check on arrival before a refund is approved.

• Prepaid orders: refunds are issued to your original payment method within 5–7 business days of approval.
• Cash on Delivery (COD) orders: since no online payment was made, refunds are issued as Lachi store credit (full value, no expiry) or by bank transfer (NEFT/UPI) to an account of your choice. For bank-transfer refunds, return shipping charges are deducted from the refund amount.

We encourage store credit or an exchange — it's instant, full value, and never expires.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery with clear photos. We'll arrange a free pickup and issue a full refund or replacement at no cost to you. A short unboxing video helps us resolve these the fastest.

Non-returnable items

The following cannot be returned or exchanged:

• Items marked Final Sale, or purchased during clearance or discounted promotions
• Items without original tags or packaging
• Items that have been worn, washed, or altered

Order cancellation

Orders can be cancelled any time before dispatch. Once an order has shipped it can't be cancelled, but it can be returned under this policy. To cancel, contact us as soon as possible with your order number.

Questions?

Lachionlinestoreindia@gmail.com · WhatsApp +91 99155 56715 · Mon–Sat, 11 AM–6 PM